Support Center
Get help with FREELANES — find answers to common questions, contact us, or manage your account. We support both the FREELANES web app and the mobile apps for iOS and Android.
Contact Us
Reach our support team directly. We respond to all inquiries.
Typical response time: within 1 business day, Monday–Friday, 8am–5pm Central Time.
Privacy & Terms
Please review our Privacy Policy and Terms & Conditions. They describe how we handle your data — including GPS location, documents, and messages — and the rules for using FREELANES.
Frequently Asked Questions
Delete Your Account
You can request deletion of your FREELANES account and associated data at any time. This action is permanent.
How to delete your account
- Sign in to the web app at freelanes.co/login.
- Go to Account & API → scroll to "Delete Account".
- Confirm by typing your company ID. Your account is queued for deletion and removed within 7 days.
Alternatively, email support@freelanes.co from the address on file with the subject "Account deletion request" and we'll process it within 7 business days.
Some data may be retained for up to 90 days in encrypted backups, and longer where required by law (e.g. financial transaction records). See our Privacy Policy for details.
Service Status
All systems operational
If you're experiencing issues that affect everyone, we'll post updates here. For incidents, email support@freelanes.co.
FREELANES — Operated by PRODUXS LLC, Wyoming, USA.